A Large Food Products Company

The Scenario

A large food products company had been offering relocation benefits for 20+ years. When they decided to make the switch to CRS, they were working with another relocation company but were experiencing the following issues:

1. Miscommunication between transferees and relocation counselors.
2. Significant increases in total relocation cost levels.
3. Inventoried homes remaining on the market for extended periods of time.
4. Billing inaccuracies and significant time delays.
5. Ineffective reporting on costs and transactions.

The CRS Plan

CRS met with the food products company and listened to the corporate contact. We recommended the following action steps:

1. A review of the existing relocation policy.
2. An analysis of historical costs.
3. Summarize recommended changes with a cost benefit analysis.
4. Contact CRS' existing clients as a reference check.
5. Use CRS' innovative programs to improve service levels while reducing costs.

The Outcome

The client followed the CRS Plan and reported the following:

1. Enhancement of their existing relocation policy while eliminating ineffective provisions. The net result was a reduction in relocation costs of over 30%.
2. Due to CRS' high level of service, the company's customer service issues have completely disappeared. The client HR team explained that "relocation used to be the major issue for our staff meetings and now we do not have a need to talk about it at all".
3. Transferee satisfaction with the new relocation benefit plan has improved dramatically.

Status Today

CRS continues to work with the food products company building on the trusting relationship they have established. CRS has created an efficient, stress free, relocation plan that "saves on cost." Relocation simplified.

The CRS Plan in Action
1.	Relocation Policy Consultation and Design
2.	Cost Projections
3.	Special Project Consultation
4.	Relocation Reporting
5.	Outsourcing of the Relo Dept Functions
6.	International Relocation
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